Creating partners in growth
Customer Engagement Is Just As Important As Customer Service.
One of the best outcomes from the social media explosion is that the customer service bar has been raised. Now that more people are freely sharing their customer experiences—both good and bad—with the world, quality customer service has become imperative. Yet with everybody stepping up efforts, the customer service function has to evolve for a small business to further differentiate itself. This is why the next logical step in the customer service evolution is customer engagement.
Customers look towards returns on investments & emotions
When consumers do spend, they're vigilant in making sure they get the best value for their hard-earned money. They research, compare, seek out recommendations, ask questions, and carefully consider their options. Buying just about anything, whether it's a $20 shirt or a $20,000 car, is more of an emotional act for customers than ever before. They expect businesses to earn their money; they won't just hand it over.
Loyalty Programs & News Letters
Prefix has been engaged with clients on regular basis, helping them manage their CRM for customer database and create & execute campaigns for loyalty programs, getting them involved and ensuring their bounce back ratio hitting back on their Online web based or physical stores
Perfix has worked closely with brands ensuring every new product launch is much more than a regular sales campaign, post sales customer education via custom trigger mails at each level of activation has helped brands get faster conversions